Refund policy

Refund & Return Policy

Last Updated: September 10, 2026

We want you to be happy with your Embro Store purchase. Please review the following Return and Refund Policy before placing your order.

Return & Refund Policy

All Sales Are Final

All purchases from Embro Store are final sale.

We do not accept returns, exchanges, or refunds because of:

change of mind;
incorrect size selected by the customer;
fit or style preference;
color preference;
ordering the wrong item; or
any other reason unrelated to a defect, damage, or an error by Embro Store.

Please review the product description, size information, and your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive an item materially different from what you ordered, please contact us as soon as reasonably possible at:

embro.soul@gmail.com

Please include:

your order number;
a description of the issue; and
clear photographs of the item and, where relevant, the packaging.

We may request additional information reasonably necessary to evaluate the issue.

If we confirm that the item is defective, damaged in transit, or incorrect due to an error by Embro Store, we will provide an appropriate remedy. Depending on the circumstances, this may include a replacement or refund.

Size and Fit

Customers are responsible for selecting the correct size before placing an order.

Selecting the wrong size or deciding that the fit is not suitable does not qualify for a return, exchange, or refund.

Please review the size chart and product measurements available on the product page before ordering.

If Embro Store sends a size different from the size stated in your order confirmation, please contact us under the Damaged, Defective, or Incorrect Items section above.

Custom and Personalized Products

Customized or personalized products are final sale.

This includes products made according to customer-specific instructions, text, artwork, photographs, designs, or other personalized specifications.

This does not affect remedies that may be available when the product arrives defective, damaged, or materially different from what was ordered.

Refunds for Approved Claims

Refunds are issued only when a refund has been approved in connection with a qualifying defective, damaged, incorrect, or otherwise legally required claim.

Approved refunds will be issued to the original method of payment.

After a refund is issued, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

Cancellations

If you need to cancel or change an order, contact us as soon as possible at:

embro.soul@gmail.com

We will try to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing, production, or fulfillment.

Nothing in this Policy limits any rights or remedies that cannot legally be waived under applicable law.

International Orders

Delivery times for international orders are up to 5 weeks from the date of shipment, except for Canada (15–25 business days). Delivery times are not guaranteed.

Any customs duties, taxes, or fees imposed by the destination country are the customer's responsibility, unless collected at checkout.

If a package is refused, unclaimed, or returned due to unpaid duties, taxes, or fees, or due to an incorrect address provided by the customer, no refund or replacement will be issued.

If a package is confirmed lost in transit after carrier investigation, we will provide a replacement or refund.

For defective, damaged, or incorrect international items, we resolve claims based on photographic evidence. If confirmed, we will provide a replacement or refund.