Shipping policy

SHIPPING POLICY

Last Updated: September 10, 2026

Thank you for shopping with Embro Store. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. U.S. SHIPPING

We offer FREE standard shipping on every eligible U.S. order to delivery addresses accepted at checkout.

There is no minimum purchase amount required for free standard shipping unless a specific promotion states otherwise.

Available shipping methods and any applicable expedited shipping charges will be displayed at checkout before you complete your purchase.

Free shipping applies to the shipping method designated by Embro Store as free standard shipping and does not automatically include expedited or special-delivery services.

2. ORDER PROCESSING

Orders are processed on business days, excluding weekends and U.S. federal holidays.

Our current estimated processing time is:

[INSERT YOUR NORMAL PROCESSING TIME — for example: 1–3 business days]

Processing time is the time required to prepare your order for shipment. It is separate from the carrier's estimated transit time after the package has been shipped.

During periods of unusually high order volume, product launches, holidays, severe weather, or other exceptional circumstances, processing may take longer.

If a product has a different processing time, including a made-to-order or customized product, the timeframe stated on that product's page will apply.

Orders are not considered shipped until they have been transferred to the shipping carrier.

3. ESTIMATED DELIVERY TIMES

Once your order has shipped, standard U.S. delivery generally takes approximately:

[INSERT ACTUAL CARRIER RANGE — for example: 2–5 business days]

Delivery estimates are provided for convenience and are estimates, not guaranteed delivery dates, unless we expressly state otherwise.

Carrier transit times may vary depending on the destination, weather, holidays, transportation disruptions, peak shipping periods, and other circumstances outside our reasonable control.

The estimated delivery time begins after the order has been shipped and does not include order processing time.

4. SHIPPING CARRIERS

We may use USPS or other reputable shipping carriers depending on the destination, package, shipping method, and operational requirements.

We reserve the right to select the carrier used to fulfill an order unless a specific carrier service was expressly purchased or promised at checkout.

5. TRACKING YOUR ORDER

When tracking information is available, we will send it to the email address or other contact information provided with your order after the package has been shipped.

Please allow a reasonable amount of time for the carrier's tracking system to update after a shipping label is created or the package is accepted by the carrier.

A shipping-label notification does not necessarily mean that the carrier has already scanned or begun transporting the package.

6. SHIPPING DELAYS BEFORE DISPATCH

We make commercially reasonable efforts to ship orders within the processing or shipment timeframe stated on our website, product page, at checkout, or in another applicable offer.

If we learn that we cannot ship an order within the applicable promised timeframe, we will provide any notice, cancellation option, request for consent to the delay, or refund required by applicable law.

If no shipment timeframe is stated, we will process orders in accordance with applicable federal law.

If we determine that we cannot fulfill an order, we may cancel the affected item or order and issue the applicable refund.

7. CARRIER DELAYS AFTER SHIPMENT

Once a package has been timely transferred to the carrier, its movement and delivery may be affected by circumstances outside Embro Store's reasonable control.

These may include:

weather conditions;
carrier service disruptions;
transportation delays;
holidays and peak-volume periods;
natural disasters;
governmental action;
local delivery disruptions; or
other events beyond our reasonable control.

Embro Store is not responsible for ordinary carrier delays outside our reasonable control.

However, if your shipment appears to be materially delayed, lost, or otherwise experiencing an unusual delivery problem, please contact us at embro.soul@gmail.com and we will assist in investigating the shipment.

Nothing in this section limits any rights or remedies that cannot be waived under applicable law.

8. LOST PACKAGES

If tracking does not show delivery and your package appears to be lost in transit, please contact us at:

embro.soul@gmail.com

Please include your order number.

We may ask you to allow a reasonable period for the carrier to complete delivery or for the shipment to be formally considered lost before a replacement or refund is issued.

We may also open or require completion of a carrier investigation or claim where reasonably necessary.

If a shipment is confirmed as lost in transit before delivery, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

Customers will not be required to pay additional shipping charges for a replacement shipment where the original package is confirmed lost in transit through no fault of the customer.

9. PACKAGES MARKED “DELIVERED”

If carrier tracking shows that your package was delivered but you cannot locate it, please:

confirm that the shipping address on your order is correct;
check around the delivery location, including entrances, mailboxes, parcel lockers, reception areas, and other secure locations;
check with other members of your household, building management, front desk, or neighbors where appropriate; and
allow up to 48 hours after the initial delivery scan, as some carrier scans may appear before the package is physically located by the recipient.

If the package still cannot be located, contact us at embro.soul@gmail.com so we can help investigate with the carrier.

A carrier's “Delivered” scan does not automatically determine the outcome of every claim. We will consider available tracking information, the delivery address, carrier investigation results, and other relevant circumstances.

To the extent permitted by applicable law, Embro Store is not responsible for theft or loss that occurs after a package has been properly delivered to the shipping address provided by the customer.

Nothing in this section limits rights available under applicable law.

10. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Please review your shipping information carefully at checkout.

If you notice an error after placing your order, contact us at embro.soul@gmail.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If an order is returned to us because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the reasonable cost of reshipping the order.

If the customer chooses a refund instead of reshipment, any refund will be handled under our Refund Policy and applicable law.

We are not responsible for delivery problems resulting solely from materially inaccurate shipping information supplied by the customer, except to the extent otherwise required by law.

11. ADDRESS CHANGES AFTER SHIPMENT

Once an order has been transferred to the carrier, Embro Store may not be able to change or redirect the delivery address.

Any carrier-requested address change, package intercept, forwarding service, or redirect requested after shipment may be subject to carrier availability and additional charges.

Embro Store does not guarantee that a carrier will honor an address-change or redirect request.

12. RETURNED-TO-SENDER PACKAGES

A shipment may be returned to us because of:

an incorrect or incomplete address;
an unclaimed package;
refusal of delivery;
an unsuccessful delivery attempt;
an address that the carrier cannot service; or
another delivery issue.

If a package is returned to us, we will contact you where reasonably possible.

If the return resulted from inaccurate information supplied by the customer, refusal of an otherwise proper delivery, or failure to collect an available shipment, reasonable reshipping costs may be charged before the package is sent again.

If the return resulted from our error or a carrier problem for which the customer was not responsible, we will not charge the customer additional standard shipping to correct the issue.

13. REFUSED DELIVERIES

Refusing delivery does not automatically constitute an approved return.

If you wish to return an eligible item, please follow the procedure in our Refund & Return Policy.

Packages intentionally refused by the customer may be treated as returned-to-sender shipments. Any refund will be determined after the package is returned to and inspected by Embro Store and will be subject to our Refund Policy and applicable law.

14. DAMAGED SHIPMENTS

Please inspect your order after delivery.

If your package or merchandise arrives materially damaged, contact us as soon as reasonably possible at:

embro.soul@gmail.com

Please include:

your order number;
photographs of the damaged merchandise;
photographs of the exterior and interior packaging where relevant; and
a brief description of the problem.

Please retain the product and packaging while the claim is being reviewed, as the carrier may require them for inspection.

If we confirm that an item was damaged in transit, we will provide an appropriate remedy in accordance with our Refund Policy and applicable law.

15. WRONG OR MISSING ITEMS

If your package contains the wrong product or an item is missing from your order, please contact us at embro.soul@gmail.com as soon as reasonably possible.

Include your order number and a description of the issue.

If we confirm a fulfillment error attributable to Embro Store, we will correct the error without charging you additional standard shipping.

16. MULTIPLE PACKAGES

Orders containing multiple items may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive more than one tracking number and the packages may arrive on different dates.

You will not be charged additional standard shipping solely because Embro Store chooses to divide an order into multiple shipments.

17. P.O. BOXES AND SPECIAL ADDRESSES

We may ship to P.O. Boxes or other special delivery addresses when supported by the shipping method available at checkout.

Some expedited services or carriers may not deliver to P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or certain remote locations.

Shipping options available for your particular address will be displayed at checkout where supported.

18. INTERNATIONAL SHIPPING

International shipping may be available to selected destinations shown at checkout.

Shipping rates and estimated delivery times vary by destination.

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other governmental charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer's responsibility.

Customs processing may delay delivery and is outside Embro Store's reasonable control.

We do not intentionally misstate merchandise value or mark commercial purchases as gifts to avoid customs charges.

19. ORDER CANCELLATION BEFORE SHIPMENT

If you need to cancel an order, contact embro.soul@gmail.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing, production, or fulfillment.

If an order is properly cancelled before shipment, the applicable refund will be issued in accordance with our Refund Policy and applicable law.

20. SHIPPING PROMOTIONS

From time to time, Embro Store may offer promotional shipping terms that differ from this Policy.

Any eligibility requirements or limitations that apply to a particular shipping promotion will be disclosed with that promotion.

Where specific promotional shipping terms conflict with this general Shipping Policy, the terms disclosed with the applicable promotion govern that promotion, subject to applicable law.