Shipping policy

Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping at Embro Store. This Shipping Policy describes how we process and deliver orders placed in our online store.

1. Shipping Within the USA

Standard shipping within the USA is free for all orders. No minimum order amount is required.
If expedited shipping options are available, their cost will be shown at checkout before you complete your purchase.
Free shipping applies to the standard method selected by Embro Store and does not include expedited shipping.

2. International Shipping

We ship orders to the following countries: Canada, the United Kingdom, Israel, the UAE, as well as Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Ireland, Portugal, Greece, Sweden, Finland, Denmark, Poland, and Czechia.

International shipping costs are calculated at checkout.
Canada: 15–25 business days; shipping cost 9.90 CAD, free on orders over 100 CAD.
All other countries: up to 5 weeks from the date of shipment.
The stated timeframes are estimates and are not guaranteed.
Any customs duties, taxes, or fees imposed by the destination country are the customer's responsibility, unless collected at checkout.

We do not ship to Russia, Belarus, Cuba, North Korea, Iran, Syria, Afghanistan, or any other country subject to US trade sanctions or not served by our carriers. Orders with delivery addresses in these countries will be cancelled and refunded.

3. Order Processing

Orders are processed on business days, excluding weekends and US federal holidays.
Typical processing time: 3–5 business days.
Our products are made to order, so production time is included in the processing time.
If a different processing time is stated for a product, the timeframe on that product's page applies.
During periods of high order volume, new product launches, holidays, or other exceptional circumstances, processing time may be extended.
An order is considered shipped only after it has been handed over to the carrier.

4. Estimated Delivery Times

Delivery within the USA after shipment usually takes 3–5 business days; standard time to receive an order is usually 8–10 days from the date of purchase.
The stated timeframes are estimates and are not guaranteed delivery dates.
Timeframes may vary depending on the destination, weather conditions, holidays, transportation disruptions, and other circumstances beyond our control.

5. Carriers

We may use USPS or other reliable carriers depending on the destination, parcel characteristics, and operational requirements.

We reserve the right to choose the carrier, except where a specific shipping service was expressly selected and paid for at checkout.

6. Order Tracking

After the parcel is handed over to the carrier, we will send tracking information to the email address provided at checkout.

Please note: tracking systems need time to update after a shipping label is created. Label creation does not necessarily mean the carrier has already received the parcel.

7. Shipment Delays

We make every reasonable effort to ship orders within the stated timeframes.

If we cannot ship an order within the promised timeframe, we will notify you and offer order cancellation or a refund in accordance with applicable law.

If we cannot fulfill an order, we may cancel it in whole or in part and issue an appropriate refund.

8. Carrier Delays After Shipment

After the parcel is handed over to the carrier, delivery may be affected by circumstances beyond Embro Store's control: weather conditions, carrier disruptions, holidays and peak periods, natural disasters, government actions, and other events.

Embro Store is not responsible for ordinary carrier delays.

If delivery is significantly delayed or unusual delivery problems arise, please contact us at embro.soul@gmail.com and we will help resolve the situation.

9. Lost Parcels

If tracking does not confirm delivery and the parcel appears to be lost, please contact us at:

embro.soul@gmail.com

Please include your order number.

We may ask you to wait while the carrier completes its search or officially declares the parcel lost, and we may initiate a carrier investigation.

If the shipment is confirmed lost in transit, we will provide an appropriate remedy (replacement or refund).

10. Delivery Address

The customer is responsible for the accuracy of the delivery address provided at checkout.

If a parcel is returned due to an incorrect or incomplete address, please contact us at embro.soul@gmail.com. Re-shipment in this case is at the customer's expense.